Refund policy
Flowform 30-Day Comfort Guarantee
Last Updated: August 3, 2026
Recovery is personal, and finding the right support matters. We want you to feel confident every step of the way, which is why every Flowform purchase is backed by our 30-Day Comfort Guarantee.
If Flowform isn't the right fit for you, we'll make the return process simple.
30-Day Comfort Guarantee
You may return eligible items within 30 days of delivery for a refund to your original payment method.
No complicated process. No unnecessary hassle.
Return Eligibility
To qualify for a return, items must:
- Be returned within 30 days of delivery
- Be unworn and unwashed
- Have original tags attached
- Be free of stains, odors, pet hair, damage, or excessive wear
We reserve the right to decline returns that don't meet these requirements.
Starting a Return
We're here to help.
Simply email hello@wearflowform.com with:
- Your order number
- The email address used for your purchase
We'll send you everything you need to complete your return.
Refunds
Once your return has been received and inspected, we'll issue your refund to the original payment method.
Please allow:
- 3–5 business days for return processing after we receive your package
- Additional time for your bank or credit card provider to post the refund
We'll email you as soon as your refund has been processed.
Need a Different Size?
If you'd like a different size or color, reach out to hello@wearflowform.com.
Our team is happy to help you find the best fit.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We'll make it right as quickly as possible.
Final Sale Items
Items marked Final Sale cannot be returned, exchanged, or refunded.
Shipping Charges
Original shipping charges are non-refundable unless your order arrived damaged, defective, or incorrect.
Questions?
Whether you have a question about your order, a return, or finding the right fit, we're here to help.
Email: hello@wearflowform.com
